DELIVERY, shipping & returns
delivery
all our jewellery is handmade with a lot of love especially and individually for you in pforzheim germany.
because we do not have all of our items in stock in all sizes, delivery within germany can take up to 2 weeks after payment.
Delivery to other countries can take longer, depending on destination and custom formalities.
If your jewllery is on stock, we will deliver as soon as possible.
deliverytime can be longer for special or limited editions, becaus of the complex production.
to prevent confusion Please read the product description at the jewellery item of your choice carefully
please note that delivery times may be delayed in time of promotion.
If your ordered items are no longer available or producable, we will immediately inform you and return any payments made.
in case you ordered several items with a different status of stock, doo jewellery will ship the items after all of them are back in stock. due to this the delivery time can be longer.
shipping
we ship with dhl to all countries of the Eu and to switzerland.
Shipping within germany: 1–3 officedays, costs: free shipping from 60 € order value/ under 60 € order value 5€
( standard shipping/ packaging )
Shipping to eu countries: 2–10 officedays, costs: free shipping from 100 € order value/ under 100 € order value 10€
( standard shipping/ packaging )
Shipping to switzerland: 2–10 officedays, costs: 31 € ( insured standard / packaging, custom fees are paid by buyer )
Please contact us in advance per email mail@doojewellery.de because some items of our collection cannot be shipped to Switzerland and delivery to Switzerland might take longer due to custom formalities.
!please note!
If a package is returned because the buyer did not claim the package, doo jewellery does not take the costs for a second shipping. in this case please contact mail@doojewellery.de
doo jewellery does not take any responsibility for damages caused by customs or during delivery.
the Buyer is responsible for any custom charges that may be applied to the package.
please inform yourself about custom regulations of your country in advance.
